Privacy Policy

Seri Chambers ("we", "us", "our") is committed to protecting the personal data of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, store, and protect personal data, and describes the rights available to you under the Personal Data Protection Act 2010 (Malaysia) ("PDPA").

By using our website or submitting a contact enquiry, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

The data controller for personal data processed through this website is:

Seri Chambers
Suite 3-5, Bangsar Village II, 2 Jalan Telawi Satu, 59100 Kuala Lumpur, Malaysia
Email: [email protected]
Telephone: +60 3 2095 6724

2. Data We Collect

We collect the following categories of personal data:

• Name and contact details (email address, telephone number) submitted via our enquiry form
• Content of enquiry messages you send us
• Technical data: IP address, browser type, operating system, pages visited, and time spent on site (collected via analytics cookies where consented)
• Cookie preference data stored in your browser's local storage

We do not collect sensitive personal data (as defined in the PDPA) through this website.

3. How We Collect Data

Personal data is collected through the following means:

• Contact form submissions on our website
• Direct email communications to our published addresses
• Cookies and similar technologies (where you have provided consent)

4. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: Where you have submitted a contact form or accepted cookies
• Legitimate interests: To respond to enquiries, maintain records of correspondence, and improve our website
• Legal obligation: Where we are required to retain records under applicable Malaysian law

5. How We Use Your Data

• To respond to your enquiry and provide information about our services
• To confirm the scope and fee for potential engagements
• To maintain records of client and prospective client correspondence
• To analyse website usage and improve the user experience (analytics cookies only, with consent)
• To comply with any applicable legal or professional obligations

We do not use personal data submitted through this website for direct marketing purposes without your explicit consent.

6. Data Retention

We retain personal data for the following periods:

• Contact form submissions and enquiry correspondence: 2 years from the date of last contact, unless an engagement proceeds
• Client matter files: 7 years from the close of the engagement, in accordance with Malaysian Bar Council guidelines
• Analytics data: 26 months from collection (where applicable)

After the applicable retention period, data is securely deleted or anonymised.

7. Data Sharing

We do not sell, rent, or trade personal data. We may share data in the following limited circumstances:

• With IT service providers who host or maintain our website, under contractual data protection obligations
• With analytics service providers (where you have consented to analytics cookies)
• Where required by applicable Malaysian law or a court order
• With your consent, where you have specifically authorised disclosure

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include encrypted email communications, access controls on client files, and secure hosting with reputable providers. We review our security practices periodically.

9. Cookies

We use cookies on this website. For detailed information about the cookies we use, their purpose, and how to manage your preferences, please read our Cookie Policy.

10. Your Rights Under the PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data we hold about you
• Right of correction: To request correction of inaccurate or incomplete data
• Right to withdraw consent: To withdraw consent to processing at any time (without affecting the lawfulness of prior processing)
• Right to prevent processing: For the purposes of direct marketing
• Right of data portability: To receive a copy of your data in a structured format where technically feasible

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving a valid request.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any sites you visit.

12. Children's Privacy

Our services are directed at businesses and individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data relating to a person under 18, please contact us at [email protected] and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the effective date noted above. Continued use of our website after an update constitutes acceptance of the revised policy.

14. Supervisory Authority

If you have concerns about our data handling practices that we have been unable to resolve, you may contact the Personal Data Protection Department of Malaysia (Jabatan Perlindungan Data Peribadi — JPDP) at pdp.gov.my.

15. Contact for Privacy Matters

For any questions or requests relating to this Privacy Policy or our data practices, please contact:

[email protected]
+60 3 2095 6724
Suite 3-5, Bangsar Village II, 2 Jalan Telawi Satu, 59100 Kuala Lumpur